Refund Policy
Our commitment to customer satisfaction and fair refund practices
At ResumeAI Pro, we aim to provide the best possible service to our users. However, if you are not completely satisfied with your purchase, we are here to help.
1. Eligibility for Refunds
To be eligible for a refund, you must meet the following criteria:
- Submit a request within 14 days of your purchase
- Service has not been used extensively
- Demonstrate significant issues with the product
- Provide order details and purchase information
2. Requesting a Refund
To request a refund, please follow these steps:
- Contact our support team via email or support ticket
- Provide your order number and purchase date
- Explain the reason for your refund request
- Include any relevant screenshots or documentation
3. Processing Time
Our refund processing timeline:
- Review of request: 1-2 business days
- Approval process: 1-3 business days
- Credit card refund: 5-10 business days
- Bank transfer refund: 7-14 business days
4. Non-Refundable Items
The following items are not eligible for refund:
- Customized resume templates
- Used consultation services
- Completed career assessments
- Downloaded digital products
5. Special Circumstances
We may make exceptions to our refund policy in cases of:
- Technical issues preventing service use
- Service unavailability
- Billing errors
- Other exceptional circumstances
6. Contact Information
For refund-related inquiries, please contact us at:
- Email: [email protected]
- Support Hours: Monday to Friday, 9 AM - 5 PM (GMT+8)
Last updated: January 4, 2025